Thank you for choosing BaalVidya. We aim to provide joyful and effective learning experiences for children aged 3–8 years. This Refund Policy explains when and how refunds may be issued for our subscriptions and digital services.
1. Digital Products & Subscriptions
BaalVidya provides access to digital educational content and subscription-based learning plans. Once access is granted to paid content, refunds are generally not provided except in limited circumstances described below.
2. Free Trials
If a free trial is offered, you may cancel at any time before the trial period ends to avoid being charged. Once the trial converts into a paid subscription, the standard refund policy applies.
3. Eligible Refund Cases
Refunds may be considered in the following situations:
- Duplicate payment for the same subscription.
- Technical issues that prevented reasonable access to the service and were reported to our support team.
- Incorrect plan charged due to a system error.
4. Non-Refundable Cases
Refunds will generally not be provided for:
- Change of mind after accessing content.
- Partial usage of a subscription period.
- Failure to cancel before renewal.
- Incompatibility with devices or internet connections.
5. How to Request a Refund
To request a refund, please contact our support team at:
Include your registered email, transaction ID, and the reason for the request. Our team will review your case and respond within 5–7 business days.
6. Refund Processing
If approved, refunds will be processed to the original payment method within 7–10 business days, depending on your bank or payment provider.
7. Changes to This Policy
BaalVidya reserves the right to update this Refund Policy at any time. Changes will be posted on this page with an updated revision date.
8. Contact Us
For any questions regarding this policy, reach out to:
BaalVidya
Pune, Maharashtra, India